We are writing to let you know how the Mathews Auto Group is dealing with the worldwide Coronavirus outbreak. The impact of this health concern is far-reaching, and our thoughts and prayers are with all those affected. As you know, the extremity of the situation is quickly changing, and we continue to pay close attention to the guidelines issued by the CDC and our federal, state, and local government. The health and well-being of our customers, guests, team members, and our community are of utmost importance to us.
Many in our community depend on Mathews Auto Group to provide trusted and reliable automotive sales and service support, as well as a positive, safe, and secure work environment. Our priority is to continue meeting the needs of our associates and guests so we can deliver on our promises, while abiding by the evolving governmental guidelines and recommendations intended to protect us all.We are currently open in Service, Parts and Sales with normal business hours.
Our team’s primary mission is to provide the highest level of personal service to our customers, and we are continuing to do so, while following recommendations for retail and service operations. In addition to regularly cleaning and sanitizing our facilities, we are also implementing additional steps to sanitize and disinfect public areas and contact surfaces on a much more frequent basis. Our additional cleaning includes attention to steering wheels, key fobs, door handles, and touch controls on our vehicle inventory, as well as on customer vehicles that are in our care and courtesy vehicles used as alternate transportation. If any team member is not feeling well, we are advising them to remain at home and to follow their doctor’s advice. Our team members are not being asked to travel to attend meetings or training, and we are not conducting or participating in meetings in large groups.
For our customers who are in need of automotive maintenance or repair service and prefer not to come in contact with our staff, all of our locations provide night drop-off capability in our dealership service lanes. If you prefer to visit, you'll be glad to know that the seating layout in our customer lounge now has 6ft. personal space layout while offering our favorite, Paris Coffee. We can also visit you at your home or office, drop off a loaner car, service your vehicle and deliver your vehicle back to you after we thoroughly sanitize and wipe it down. We welcome you to contact any of our service departments, and we’ll be very happy to work with you in a way that is comfortable for you.
To assist with the purchase or lease of a New or Pre owned vehicle, Mathews Auto Group as always, makes it Fast, Fair and Transparent! We invite you to browse our inventory of over 400 vehicles from the comfort of your home at www.parisnissan.com and use our online trade appraisals, credit applications, and payment calculator. Also, there is our doorstep delivery option. From the comfort of your home or office, the car is delivered to your doorstep so your able to confirm the options, test drive and even deliver. We are ready to assist in whatever way is most convenient and comfortable.
As we work through this temporary situation together, please know how very much we appreciate your patience and support, and we wish you all the very best!